Value Stream Management Training for Office

in house, 2 days
 
Training’s goal:
Through this training, EXEGENS® helps you to design your processes and to implement Value Stream Mapping technique (VSM) in the offices and administrative areas. This training is for those areas where the working speed  in the offices is very important. As business areas, we could have: production companies for the office area, the financial sector (banks, insurance firms, leasing companies, pension funds etc.), public sector, supermarkets, trade companies, distribution companies etc. In fact, all organizations that have complex business office activity. We help you plan and design your processes to support continuous improvements in your business.
VSM is the Lean technique used to analyze the flow of materials (physical flow) and of information about products and services required by the client. The origin of this technique is at Toyota, which is called "Material and Information Flow Mapping". VSM goal is to improve Lead Time.
By VSM technicque we are able to answer the question: "What customers really want from our processes and activities?". By using VSM we obtain a clear picture of the activities that employees do, activities that add value and especially those that do not add value for the customers.
In the value chain (Value Stream) are all the steps and processes needed to achieve/ sell a specific product or service, from the customer’s requirement to the raw materials or goods from the suppliers. Analyzing the physical and information flows, we will eliminate the process sequences that do not add value for the customer and the activities that create losses. Often losses are created by activities that do not add value.
VSM is a tool based on 5S technique. Kaizen and problem solving tecniques (PDCA, A3, 8D, cause effect diagram/ Fishbone/ Ishikawa Diagram etc.) are Lean techniques complementary with VSM. To reach the Lean state, most often processes are redesigned (process reengineering).
 
EXEGENS® provides you a tool for improving the times of your business by:
- Identifying losses in the offices (Muda, Mura and Muri; 5M + Q + S); 
- Defining and adjusting performance indicators for offices;
- Case studies;
- Examples.
 
Summary of the training session:
1) Understanding VSM for offices;
2) Identifing losses types in the offices (examples);
3) Preparation of the VSM project for the office (the teams, kick off, checklist etc.);
4) About Lean;
5) Initial assessment of the offices area.
6) Identifing the main processes of the offices.
7) Processe Current State Map (Map the Current State);
8) Identifing the types of Lean measurements (Lean metrics);
9) Process Future State Maps (Map the Future State);
10) Process Ideal State Map (Map the Ideal State);
11) Creating Kaizen plans;
12) Implementing Kaizen plans.
 
Who should attend: top management, facilitators, managers, office operators.
 
Contact us to learn more about how we can help your organization with our consulting and our open/in house training services.