Problem Solving (A3) Training

in house, 1 day
 
Training’s goal: 
Through this Problem Solving (A3) training, EXEGENS® offers you the approach of the techniques, basic tools and steps to solving problems and case studies to analyze the operational, tactical and strategic problems of the management  in your company. From our point of view, the stage of forming the team that examines the issue is the main step to solve a problem.
Through this training, it is provided the development of a common language and a common structure to solve problems both within your company and in your relations with the suppliers and the customers in order to intervene as soon as possible to solve the problem. Globalization creates a strong pressure at the level of competitiveness and, by default, of productivity, which requires a constant flexibility/ adaptability of the company. Flexibility requires changes. The change forces the emergence of different types of problems at all levels of a company. So a problem is a deviation from the preset performance. The objective of finding solutions to problems is to identify relevant cases. The participants in this training will gain strong skills for problem-solving and leadership.
 
Summary of the training session:
The first part of the session:
• What is a problem?
• Potential pitfalls in solving problems.
• What is A3?
• A3 and PDCA cycle.
• Defining a problem.
• Differences between the types of problems (soshi, kaizen and iji).
• Intermittent and recurring problems.
 
The second part of the session:
• Selecting the problems correctly.
• Problem-solving teams.
• Steps for dealing with conflicts in problem-solving projects.
• Approaching problems by examples (background, standards, collection of relevant data, the current situation, gaps, measurements, justification).
 
The third part of the session:
• Target (difference between target and objectives, examples);
• Themes (general categories of topics - examples);
• Analysis of the causes (5-Why, root cause analysis process - examples, determining root causes, detailed list of causal factors; exercises - 5Why);
• Countermeasures (selecting the right countermeasures,  evaluations of countermeasures - effectiveness, feasibility, impact; selecting countermeasures - examples, implementation - the 3C’s of success, creating the plan, communicating the plan, implementating the plans - assessment, assignment, responsibility);
• Follow up.
 
The fourth part of the session:
• Problem solving techniques (Brainstorming; 8-D Problem Solving; 4- 6 M’s; Cause-Effect Diagram/Fishbone diagram; Collecting and recording data; Bar Charts; Histogram; Scatter Charts; Pie Charts; Pareto Charts; Process Capability and Control Charts).
 
The fifth part of the session:
• Discussion of 1-2 A3 practical examples.
 
Who should attend: top management, maintenance engineers, employees from the supply department, employees from the sales department, employees from the storage department, industrial engineers, process engineers, managers of departments, operators.
 
Contact us to learn more about how we can help your organization with our consulting and our open/in house training services.