Value Stream Mapping and Process Mapping Training

Next public session: 17th, 18th, 19th of May 2012
Location: Bucharest, from 9:00 am to 5:00 pm.
 
Why do we need to have efficient processes?
It is important to understand the physical and/ or information route for a customer in our organization and what inputs are needed to provide outputs like goods and/ or services having the right quality, at the right time and at the right cost. The best way to understand the route of inputs, processing and outputs is the Process Mapping.  Process Maps are the effective and efficient way to identify constraints, narrow places, scrap and unnecessary steps in processes. The business flow should be designed according to the values required by customers for goods and/ or services delivered (Value Stream Mapping). Process Mapping and Value Stream Mapping are for all employees and they are also diagnostic tools to determine where problems are. Understanding processes using the customer perspective is essential if we are to improve delivery of products and/ or services in terms of profitability.
 
 
Duration of training session:
The training session "Value Stream Mapping and Process Mapping" lasts 3 days.
 
The objectives of the training session:
The three days of practical training focuses on all the activities you need to design, implement and improve in a friendly way processes in your organization, involving all employees. The training aimes explaining both: the basic principles of productivity (LeanSixSigma) and the basic techniques for process design and improvement (Process Mapping, Value Stream Mapping, Kaizen, problem-solving techniques, etc.).
 

 
The methodology of the training session:
The training session provides a theoretical and practical approach. The training session will begin with a reminder of basic concepts and techniques of the traditional process approach. The training methodology includes: PowerPoint presentation, questions / answers, discussions in small groups, reminders, practical examples, demonstrations, case studies, video demonstration, simulations, role plays, participants learning from other participants, brainstorm, solving practical issues raised by participants. The training is based on the KAIZEN JAPANESE management philosophy (continuous improvement of business processes and reducing losses). The training is part of the suite of Productivity courses provided by Exegens.
 
With video presentation
 
What you will learn:
At the end of the training session you are able to:
define the purpose and principles of process design;
define the basic terminology of processes;
make connections between inputs and processes;
make the connection between processes and effective planning of resources;
define value for customers;
define the main steps of the process (especially undocumented work);
document inputs from suppliers;
understand the physical and information process flows and determine the priority of work in process;
define the main categories of performance indicators by processes;
desig simple, flexible and supple (lossless) processes;
involve everyone in the company;
make relations between the processes in the departments;
do the job descriptions, work procedures and performance indicators by process and for each function;
make the connection between customer value and processes;
identify key components and the 10 steps of the process design;
build, monitor and control processes;
understand the connection between organization′s strategy and processes through Balanced Scorecard and Hoshin Kanri;
use a 8 steps methodology for process design and improvement by value perceived by clients - Value Stream Mapping;
design a process improvements report;
approach problems using Kaizen projects and other problem-solving techniques.
 
Who are the beneficiaries:
The training is designed for the two categories that must understand how to plan, how to report and how to communicate performance indicators in business processes:
1. Top Management: Chairman, Chief Executive Officer (CEO), Chief Operating Officer (COO), Vice President of Operations, General Manager, Vice President of Marketing, Marketing Manager, Chief Financial Officer (CFO), Controller, Vice President of Production, Production Manager, HR Manager, etc.
2. Supervisors, Managers and Team Leaders: Lean Manager, Kaizen Manager, Operations Manager, Process Manager, Quality Control, Safety, Environmental Manager, Office Manager, Purchasing Manager, Sales Manager, Supply Chain Manager, Workforce Planning Manager, Time Measurement Manager; Project Managers, Administrative Managers, etc.
 
Description of topics:
First day
A) Goals and Objectives (Processes, Performance Management and Process Management);
2) Results of Process Mapping and Value Stream Mapping (definitions, LEAN performances, Six Sigma project plan, team building, defining operations);
3) Process Mapping (process mapping definition, traditional process flowchart and various techniques, defining processes′ goals, selecting processes′ targets, examples);
4) Process Map and performance indicators (customer identification, segmentation and understanding, documenting the current situation in 10 steps, process analysis and interrogation, analysis of losses, creating action plans, criteria for priorities, KAIZEN, work standardization, working papers, symbols, KPIs, and examples);
The second day
5) Gathering information for Value Stream Mapping (utility of Value Stream Management, understanding customers demand and market, the basic principles of Lean/ Pull Vs. Push, information flow and material flow, VSM storyboard);
6) Introduction to Value Stream Mapping (LEAN need, VSM choice, understanding market, understanding flows, understanding capacity);
7) Current State in Value Stream Mapping (VSM current state, Lean performance indicators);
8) Future State and improving Value Stream Mapping (VSM future state, creating KAIZEN plans, KAIZEN in 12 steps, KAIZEN plans implementation, VSM - leadership);
The third day
9) Problem Solving (A3 steps/PDCA - examples, 4-6 M′s, 7 instruments of quality, P-FMEA, 8-D Problem Solving, Brainstorming, Spaghetti Diagrams, SIPOC, etc.);
10) Cost calculation and processes - Lean Accounting (Value Stream Costing vs. Cost Deployment - Kaizen Costing);
11) Exercises and Workshop (VSM and A3).
 
In house training:
The ”Value Stream Mapping and Process Mapping”  training is also available in ”in-house” sessions. Companies must have a certain number of participants or require different types of courses. The cost advantage and the possibility to discuss and solve company specific problems during the training session are two big benefits for such kind of trainings. For details, please view the Exegens training offer.
 
Consulting services:
Exegens also offers consulting services  to design and implement a Performance Management System, helping clients to establish simple and effective directions to increase Productivity (up to 150% of staff, equipment, utilities, materials, logistics and storage), to improve the System of Budgeting and Cost Calculation, to underlie the Right Number of Employees, to have a great Benckmarking and Best Practices system for designing a performance reporting system through the Balanced Scorecard. For details, please consider the Exegens consulting offer.
 
Costs:
The participation fee is 400 EUR (no taxes included)/ person.
We provide: training map on paper and on CD and coffee breaks. Exegens is not charged with the additional costs for meal, room and transportation.
For min. 3 participants from the same company, you have a 10% discount. Exegens clients have a discount of 8%.
 
Signing up procedure:
Please fill in the sign-up form (see below) and send it at contact training EXEGENS or at fax 021 440 27 76.
 
 
Contact:
Mobile: 0743 048 696
Phone/Fax: 021 440 27 76
E-mail: